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Orders&Shipping Information
Questions Frequently Asked regarding the orders&shipping
How long will delivery take?
All orders on our website follow the same shipping rules and policies. It is recommended that you check the detailed shipping policy on the website, which lists the areas that cannot be shipped.
The order processing time on the website is 1-2 working days, and most items are shipped within 24 hours.
The shipping time is 2-6 working days (heavy and large products require more time and additional costs).
For more details, please refer to the shipping policy in the shipping policy of the corresponding website.
https://www.ftsupply.co.uk/pages/shipping-policy
What exactly happens after ordering?
Tracking information will be updated on the “My Orders ” page at the same time after the package is shipped.
Do I receive an invoice for my order?
Please contact us with your order number and billing address.
Where is the product shipped from?
Our warehouses are located in America, Europe and Australia. We will prioritize the delivery of your package from the warehouse closest to you.
Why is the tracking number invalid?
Please wait patiently. Tracking numbers are not valid until the carrier scans the package and uploads the information.
Can I cancel my order?
If your order has not shipped, you can cancel it under ” My Orders “. Or you can also contact us for assistance.
*Please note that we cannot cancel orders that have already been shipped.
Why didn't I receive an order confirmation email?
If you did not receive your order confirmation email, please check your spam folder. Please email the customer service team with your transaction ID.
Return&Refund
FAQ about the Return&Refunds
How long is the warranty period?
We provide up to 2 years warranty for products sold depending on the supplier we work with.
Can I return my product?
Yes, please read our Returns Policy carefully before returning your product. If you have further questions, please contact the customer service team.
How do I return my product?
If the product can be returned for free, please contact customer service within 30 days of receiving the product for a return label/return address. Please contact us again for a refund after signing for the returned package at our warehouse.
What should I do if I receive a damaged or wrong product?
Please inspect the item package upon delivery you have the right to reject if the packaging is damaged, please take a photo for us for further investigation. If you received a wrong item please get in touch with us via contact form or calling us
Free returns available?
Disclaimer: The official website return policy only applies to orders placed on the official website. We offer our customers a 30-day free return policy. Please review the following terms that apply to this policy:
Terms that apply to free returns:
1. The product cannot be used normally after receiving it.
2. We sent you the wrong product.
3.The product you received is defective.
Terms that do not apply to free returns:
1. You no longer want it or like it.
2. The product is not suitable.
3. The product came too late.
4. The product does not come with an instruction manual.
5. The product is damaged due to unnatural reasons.
How can I get a refund?
Please contact us with corresponding pictures and videos.
How soon can I receive a refund?
Refunds will be settled within 15 business days of receipt of the returned item. The specific date of the transfer refund is determined by the payment channel bank.
What should I do if I don't receive a refund?
Please contact your payment bank first to confirm that the refund has been cleared. If the bank confirms that the payment did not go through, please contact us next.
Payment Infomation
FAQ About the Payment
How can I get a discount code?
Please pay close attention to the promotion activities on our website to get a discount code.
Why is my discount code invalid?
Please read the usable product range, time and other regulations of the discount code. Please contact us next for more details.
What are the accepted payment methods?
Paying by PayPal, Klarna and credit card, Direct Debit, Bank Transfer is accepted.
What can I do if my payment fails?
Please check your network environment, payment method, and bank settings.
