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Return & Refund Policy
Welcome to FT SUPPLY CO!
We want you to shop with confidence. All our products come with a 12-month warranty and can be returned for free within 30 days of delivery for approved reasons. The same warranty applies to any replacement items.
If you experience any problems with your order, please contact us—we’re here to help.
How to Request a Return or Refund
Step 1: Contact our FT SUPPLY CO Customer Service team CONTACT FORM with your order details, the reason for return, and any required photos or videos to verify the issue.
Step 2: Our team will review the information and propose a solution in line with our policy.
Step 3: Once both parties agree on the solution, our team will provide return instructions.
Please do not return your item to the sender’s address on the original package.
Step 4: Return the item (if required). When our warehouse receives the return, we will process your refund or send your replacement. Refunds typically appear within 2–14 business days, depending on your payment provider.
1. Reasons Supporting Free Returns
We offer free returns for the following reasons:
| Return Reason | Requirements |
|---|---|
| Dead on Arrival (DOA) | You may reject the delivery if it’s confirmed damaged. |
| Wrong Item Sent | Clear photos of the item, SKU/PN number, and all shipping labels. |
| Doesn’t Match Description | Photos clearly showing the issue. |
| Quality Issues | Photos or videos verifying the problem. |
| Missing Parts | Photos or videos verifying missing components. |
Note: Please contact us with the necessary images or videos for any of the above issues. Once verified, we’ll offer a suitable solution.
2. Reasons Not Supporting Free Returns
In the following cases, returns are accepted but the buyer is responsible for return shipping and restocking costs:
| Return Reason | Details |
|---|---|
| Arrived Too Late | We do not offer free returns if delays are outside our control. |
| Change of Mind | Don’t want, need, or like it; ordered by mistake; found at a better price. |
| Does Not Meet Expectations | Includes issues like high shipping cost or finding better alternatives. |
| Missing/Non-standard Manual | Please contact us for an electronic or video manual. |
| User’s Error | Damage from misuse or incorrect purchase. |
3. How Long Does It Take to Receive My Refund?
| Payment Method | Refund Processing Time | Notes |
|---|---|---|
| Credit Card | Within 3–15 business days (depends on card issuer) | No processing fee from FT SUPPLY CO. |
| PayPal | Up to 48 hours after you receive the refund email. | |
| Klarna | Up to 14 days, depending on your financial provider. |
Note: If you haven’t received your refund within the expected timeframe, please contact us or your payment provider for assistance.
Final Statement
FT SUPPLY CO reserves the right to the final interpretation of this Return & Refund Policy.
If you have any questions or need assistance, please don’t hesitate to Contact Us.
Contact Information
Company Name: FT SUPPLY CO LTD
CONTACT FORM
